Shipping & Order Processing

Nationwide Shipping Guarantee

Order Pick-Up

Orders may be picked up at Delysees located in Yorkville after store grand opening in Fall 2018.

Guaranteed Freshness

All deliveries are sent using the CANADA POST shipping option selected by the user in a Delysees insulated shipping container with an ice pack or dry ice to ensure the quality and freshness of our products during transit.

NOTE: It is normal for an ice pack to no longer be cold upon arrival. The ice pack helps the macarons stay cold during transit and may be thawed by the time your package arrives.

Our macarons are shipped in custom designed packaging to ensure the quality and freshness of our product. However, because of the fragile nature of macarons, some breakage of the macaron shell may occur during transport. This will not affect the taste and quality of our product.


Cancellations and Modifications

Orders may not be cancelled after they are submitted for processing. For order cancellation or modification requests, please contact our Customer Service Team by email at immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule. We attempt to ship out our orders as soon as we receive them to ensure freshness. As such, order changes may not be possible since they may be processed for guaranteed fresh packaging and shipping.

Special Orders and Large Quantities

When ordering quantities greater than 300 macarons or any customizations, please place your order at least 7 days prior to your desired delivery date by contacting a Delysees Product Specialist using our Custom Orders page. Orders not placed within 7 days of desired delivery date may be subject to delays. For more information about special orders, custom flavors, colors, and macarons for events or special occasions please visit our Custom Orders page.


The ShopDelysees Inc Customer Service Team can be reached Monday–Friday, 9:00AM–5:00PM EST. Please email with any questions. We will do our best to accommodate your needs and make sure you are happy with your ShopDelysees Inc experience.

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